Clark's Spot

Do you know where your money is?

I spent the past week starting training at a financial services company. Most of the 30-plus people going through training will be performing some version of customer service, and comprise a cross section of the area. The training began with an overview of the industry, and one of the interesting parts of the training was watching the questions that were asked of the trainers.

I remember being taught how to figure interest while in high school math. Reflecting on my memories, I remember the senior seminar teacher was much more concerned with teaching us how to write checks and balance and checkbook. Beyond teaching us where to sign our names, write the date, and how to make out a check, the focus on personal finance lessons in my school was an emphatic dictum to read everything in a mortgage agreement carefully. That may not have been much of a waste – high school students may not be ready to really learn personal finance.

It’s scary to realize how many people struggled to figure out how to compute interest. I was surprised that there were both younger people and older people who didn’t seem to understand the concept. It made me wonder what people actually know about personal finance. I turned to the Internet and spent a few minutes searching Google and Bing to see what turned up. I was looking for a study that showed how much people know about personal finance. Maybe I was using the wrong keywords, but the closest that I came were the studies that show that people aren’t saving enough money for retirement. (I wanted personal finance studies – you won’t have enough money to spend at an age that you may never reach stories. I believe it’s important to save for retirement, I just think it’s difficult to understand what standard of living I’ll expect, what my living situation will be, and what will happen with tax rates, inflation rates, etc.

More interesting was the people who offered their personal finances to the world on their blogs. It’s an interesting idea, but one I don’t expect to do. Perhaps I’ll keep reading their blogs for an idea of what people in the world know about the money they spend and save.

Image is Creative Commons licensed content from Flick’s borman818.

I’ve finished my graduate degree, and I’ve started a new challenge. I’m sure I’ll continue to learn more about my new position in the coming weeks and months – 6 weeks of training start next week. I’ve been able to help out so far by watching some editing and asking a few questions about style, grammar, and jargon. It’s a great way to learn.

In the meantime, Franchise and I have welcomed a new member to the family – an HP laptop. My files have been migrated and I’m doggedly pursuing one of my New Year’s resolutions – being more organized – by getting rid of duplicates and unnecessary files. Once that’s wrapped up, you’ll see me on here a lot more.

Jessica always has ravioli for the holidays

The daily calendar that sits on my desk is getting thin. Another year is wrapping up. Jess suggested including our blog addresses in the Christmas letter and writing our own notes online. You must have liked the idea.

As I first starting writing this post, Jessica and I just finished making ravioli for Christmas Eve. You can see some of our results pre-clean-up. The homemade goods are a family tradition that we’ve kept up – along with my family’s meatballs when we put up the tree.

This past year has been one filled with hard work. I dove into the remaining coursework I had to do to complete my graduate degree – finishing almost 60 percent of my classes this year. I’m looking forward to reading for pleasure again – and tackling projects that aren’t due at the end of the semester.

We cut back on trips – visiting Washington, D.C. twice, Columbus once, and Atlantic City once. We also returned to St. Marys for Thanksgiving. Yes, that’s a light year of trips – only five states, counting the one where I live. This might be the fewest number of states I visited in a year since high school.

I completed my second term as president of the local chapter of the Sons of the American Revolution. My final meeting brought out the largest turnout of chapter members in the last decade. We elected a new slate of officers, and they’ll do a great job taking over the chapter. I’m glad that I was able to stablize the chapter’s finances, recruit a new team of officers (and provide them with all the relevant information about the duties of their office), and overhaul and update the chapter roster. I’ve also continued and expanded my work with the Lackawanna Historical Society. I produce the Society’s quarterly newsletter, and I helped organize a database of previous newsletters as well as preparing program brochures for several events this past year.

Want to see more of what we did this year? Check out Jessica’s holiday post.

Earlier this morning, our cat cornered a mouse beneath a shelf of movies, caught it, and brought it – hanging from its mouth – to my wife and me. I grabbed a dustpan, got the cat to drop the mouse, and tried to smash the mouse. I missed. The mouse ran, and the cat caught the mouse in its mouth again. We repeated this series two more times before the mouse escaped beneath the TV stand.

Our creations sometimes aren't the easiest solutions.

Background: The cat successfully caught and killed a mouse early Friday morning. (This is the first year we’ve had any mice issues… cat only has back claws.) So my wife had me get mouse traps the next day – to set out this weekend to catch any other mice who come inside the house. We have a couple traps – but none set out when this morning’s events happen.

So I make a quick decision. We put the cat in room upstairs with the litter box and food, and my wife and I set the mousetraps downstairs. We run out to shovel snow and run a few errands. We return home. No mouse caught, and the cat seems pretty content in the comfy chair in the upstairs room.

This got me thinking: Can I and all of the gadgets I love do better than the cat? Can I build a better mousetrap? This reminded me of an essay I read in The Cluetrain Manifesto.

How Lego Caught the Cluetrain (links to a video presentation that covers the same topic as his essay) by Jake McKee tells the story of how the Lego Company entered the world of social networking as part of its communication outreach. Lego had been aware of AFOLs (adult fan of Legos) but only marketed to children. The company slowly began to embrace AFOLs who had built websites, message boards, forums, e-mail groups, photo sites, and virtual stores to buy and sell pieces. Lego joined the conversation on the existing websites and developed new programs that made it easier for AFOLs to create their own designs and purchase the needed blocks to build those creations.

One paragraph in particular stood out. It highlights something that Jake says Lego did not do – something Lego did well.

“The mistake many companies make when they first engage a community is to rush in and try to replace unofficial efforts with official efforts. Even if such a move is well intentioned, it’s as if the company is saying, ‘Your efforts are sub par. Let us professionals step in and show you how it’s done.’ Not a very good way to start off the relationship.”

Lego included and built off the work that the fan community had already established. Lego joined the community. Its customers welcomed it, and they didn’t try to replace the work that was already done. The lesson is important for any company that connects with customers online – whether through a simple website or on a series of online communities. Don’t work to create an “official” and “artificial” community; go to where the customers are. You can add a legitimate voice to the conversation, but don’t hijack what’s already been built. Look for ways to complement what your customers, users, and constituents are doing.

Sometimes you can’t build a better network, and you waste resources and annoy everyone involved. That’s what my cat taught me about mousetraps today.

Thanks for picture: Picture is Creative Commons licensed from Joming Lau through Flickr.